Question 1

How to take care of your clothing ...

Accepted Answer

* Wash before wearing
* Cold wash only
* No harsh detergents
* Do not tumble dry
* Do not iron print area
* Line dry inside out
* Line dry in shade

Question 2

My order was damaged, what can I do?

Accepted Answer

We make great effort to ensure that your order arrives to you safely. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help! simply just send us an email.

Question 3

My address is wrong, what do I do?

Accepted Answer

Don’t stress! but email us as soon as you can with the correct address and if your order has not been processed yet, then we try our best to update it for you. If the item has already processed or shipped, unfortunately we won't be able to make any changes!
Once a package has been sent, only the customer can change the address. You can download the "myPost" app and create an account with the SAME email address that you used to place your order, and you will be able to edit the addresses of your shipments!

Question 4

How do I request a Refund / Exchange / Return ?

Accepted Answer

Please refer to the Returns and Refunds section at the bottom of the website.

Question 5

Which orders can't be Refunded / Exchanged / Returned?

Accepted Answer

The following items can't be returned, refunded or exchanged. Because of the nature of these items, unless they arrive damaged or defective!

Custom or personalised orders
Digital downloads
Items on sale

Question 6

Can I cancel my order?

Accepted Answer

Items purchased from weluvlux are made specifically for the customer upon order. Therefore, once an order is placed, it cannot be changed or cancelled unless otherwise set out in the Order Form.

Question 7

Do you ship to P.O. Boxes?

Accepted Answer

No. Due to the nature of our products, unfortunately our carriers are unable to deliver to P.O. Boxes

Question 8

Can my order/delivery be held or sent at a later date?

Accepted Answer

No, we are unable to hold orders for later dispatch.

Timeless Persian Heritage - Modern Expression

Where Ancient Persia Meets Modern Luxury

Frequently asked questions